Terms of Service

Terms of Service

Last updated: 16/07/2025

1. Agreement to Terms

By accessing and using the website katja-naia.com ("the Website") and purchasing any of our memberships, courses, or digital products, you agree to be bound by these Terms of Service and all applicable laws and regulations of the United Kingdom.

If you do not agree to these terms, please do not use the Website or purchase any of our offerings.

2. Third-Party Services

Our site uses third-party platforms to deliver services and process payments:

  • Systeme.io for course hosting, membership management, and email communications

  • Stripe for secure payment processing

These third-party providers may have their own terms and privacy policies, which you are encouraged to review.

3. Membership, Course Access, Group Programs, and 1:1 Mentorship

3.1 Membership Terms

  • Memberships are billed monthly or annually, depending on your choice at checkout

  • Access continues until cancelled

  • Cancellations must be requested via email at least 7 business days before the next billing date

  • No refunds are issued for unused time in a billing period

3.2 Course Access (Self-Paced)

  • Access to self-paced courses is granted for life, unless otherwise stated

  • If a course is retired or removed, you will receive notice in advance

  • Sharing login details or redistributing content is not permitted

  • All materials are for individual personal use only

3.3 Group Courses and Programs

  • Group courses may include live group calls, online community access, and limited-time access to materials

  • Participation requires respectful and appropriate conduct toward all group members

  • Access to materials and recordings is limited to the duration specified at time of purchase

  • Group call replays may be recorded and shared with other participants—by joining, you consent to being recorded unless you keep your video and audio off

  • No refunds are offered once the group course has begun, unless otherwise stated in writing

3.4 1:1 Mentorship Sessions

  • 1:1 sessions must be booked in advance and are subject to availability

  • Sessions are for personal development only and not a substitute for therapy, financial, or legal advice

  • Cancellations or reschedules must be requested at least 24 hours in advance; sessions cancelled with less notice may be forfeited

  • All session content and communication is confidential unless consent is given to share testimonials or insights anonymously

  • Package sessions (e.g., 3-session bundles) must be used within the agreed timeframe, typically 3–6 months unless otherwise agreed in writing

  • No refunds are issued after a session or package has begun, except at the discretion of the provider

4. Intellectual Property Rights

All content provided through this Website is the intellectual property of Katja Naia and is protected by UK copyright law. This includes, but is not limited to:

  • Course videos and lessons

  • Digital workbooks and PDFs

  • Membership content

  • Website copy and design

You may not copy, modify, reproduce, republish, upload, post, transmit, or distribute any content without written permission.

5. Payment and Refunds

5.1 Payments

  • All prices are listed in GBP (£)

  • Payments are processed securely through Stripe

  • UK VAT is charged where applicable

5.2 Refund Policy

  • Digital Products (e.g., guides, PDFs): 3-day money-back guarantee

  • Courses: Refunds available within 7 days of purchase

  • Memberships: No refunds for cancelled or partially used periods

  • Mentorships & Live Group Programs: Refunds available within 3 days of purchase.

Refund requests must be submitted via email to info@katja-naia.com within the appropriate time window.

6. Prohibited Uses

You agree not to:

  • Share login details with others

  • Copy or redistribute course or membership materials

  • Use the content for commercial gain

  • Attempt to reverse-engineer, bypass, or manipulate any payment or access system

  • Upload malicious software or interfere with the Website’s operation

7. User Conduct

By participating in any program offered by Katja Naia, you agree to:

  • Provide accurate personal and payment information

  • Keep login details secure and confidential

  • Interact respectfully with any other users or community members

  • Use content solely for personal development, not for resale or public teaching

8. Termination

We reserve the right to terminate your access to any product, course, or membership—without refund—if you:

  • Breach these Terms of Service

  • Share access credentials

  • Redistribute or misuse course content

  • Exhibit abusive, threatening, or disruptive behaviour

9. Disclaimer of Warranties

While every effort is made to deliver high-quality and valuable educational content, we make no guarantees regarding:

  • Learning outcomes

  • Personal or professional success

  • Any specific results from taking a course or using a digital product

Your results will depend on your own commitment, interpretation, and effort.

10. Limitation of Liability

To the fullest extent permitted by UK law, Katja Naia is not liable for any direct, indirect, incidental, or consequential damages arising from the use—or inability to use—any products or services. Our liability is limited to the amount paid for the product or service in question.

11. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be communicated via email and posted to the Website. Changes take effect 7 days after notice is given.

Continued use of the Website and services after that time constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be handled in the UK legal system.

13. Contact Us

If you have any questions about these Terms of Service, please contact:

Katja Naia
📧 info@katja-naia.com
📍 48 Churchill Road, Norwich, NR3 4PY, UK